Before beginning

  1. All users must belong to an organization.  
  2. Therefore, an existing organization admin user is required to modify the users of an organization. 
  3. If you do not have an organization yet, you must first create an organization account as described in a separate FAQ.

Add a user

  1. Sign in as an organization admin user.
  2. Go to your organization profile from the header menu.
  3. Click the Users heading to access User Management.
  4. Click Add User button to open the form window.
  5. Fill out the form and click Create New User button.
  6. If valid user info was provided, you will now see the new user in the User Management table.

Deactivate a user

Currently, users cannot be deleted, only deactivated.  To deactivate users in your organization, follow these steps.

  1. Sign in as an organization admin user.
  2. Go to your organization profile from the header menu.
  3. Click the Users heading to access User Management.
  4. In the users table, notice the column labeled Activated.
  5. To deactivate users, uncheck the box in the Activated column.
  6. Click Save Changes to save all modifications made to the users table.
  7. Deactivated users will be excluded from future billing cycles.
  8. You can reactivate users at any time.


All user data is kept for deactivated users, but they will no longer have access to it or services that require user activation.